Frequently Asked Questions

SmartLawyer is designed for individual lawyers, small law offices, medium-sized law firms, and large legal enterprises. Whether you are a solo practitioner or manage a team of lawyers, our system scales to meet your needs.

Yes! SmartLawyer fully supports both Arabic and English languages with complete RTL (right-to-left) support. You can switch between languages at any time.

SmartLawyer includes: Case Management, Client Management, Court Session Tracking, Financial Management (Revenues & Expenses), Task Management, Document Storage, Consultation Management, Multi-office Support, Reports & Analytics, and more.

Yes, SmartLawyer includes a comprehensive court session management system. You can schedule sessions, set reminders, track session history, and never miss an important court date.

Yes, you can upload and organize documents for each case. Storage limits depend on your subscription plan, ranging from 100MB for the Free plan to unlimited storage for Enterprise users.

Yes, SmartLawyer supports multiple clients and opponents for each case. You can designate primary clients, add roles, and track all parties involved in a case.

We offer four plans: Free (0 EGP/month), Advanced (1,000 EGP/month or 10,000 EGP/year), Diamond (2,000 EGP/month or 20,000 EGP/year), and Enterprise (5,000 EGP/month or 50,000 EGP/year).

Yes! We offer a completely free plan that includes up to 5 clients, 10 cases, and essential features.

We accept all major credit cards (Visa, Mastercard), bank transfers, and electronic wallets for Egyptian customers.

Yes, you can change your subscription plan at any time. Upgrades take effect immediately, and downgrades take effect at the start of your next billing cycle. Your data is always preserved.

You can cancel your subscription at any time from your account settings. Go to Settings > Subscription > Cancel Subscription. Your access will continue until the end of your current billing period.

Your data is retained for 30 days after cancellation, giving you time to export it or reactivate your subscription. After 30 days, data is permanently deleted. You can export all your data at any time before this period ends.

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied within the first 7 days of your paid subscription, contact our support team for a full refund.

Absolutely. We use bank-level encryption (256-bit SSL/TLS) for all data transmission and storage. Your data is stored in secure, certified data centers with multiple redundancy layers.

Only authorized users within your organization can access your data. SmartLawyer uses multi-tenant architecture with strict data isolation. Our staff cannot access your data without explicit written permission for support purposes.

Yes, we perform automatic daily backups of all data. Backups are stored in geographically separate locations for disaster recovery. You can also export your data at any time.

Yes, SmartLawyer is designed to comply with Egyptian data protection laws and international standards. We implement privacy by design principles and give you full control over your data.

You can reach our support team via email at info@smartlawyer.tech or through the in-app chat. Enterprise customers have access to priority 24/7 support.

Yes, we offer free onboarding sessions for all new users. Diamond and Enterprise customers receive personalized training sessions. We also have an extensive knowledge base with video tutorials.

Our standard support hours are Sunday to Thursday, 9 AM to 6 PM (Egypt Time). Enterprise customers have access to 24/7 priority support.